Achieve on the Go Mobile App

How do I log into my app?
Your username is the email you entered when you registered.
Can’t remember your password? It’s a minimum of 12 characters, and can be a mix of numbers, letters, or characters. Still not sure what it is? Use the “Forgot your password?” option on the login screen to reset your password.

Do I have to connect Apple Health Kit/Google Fit?
The goals you and your Inspirator set together will only show up in your Achieve on the Go Newtopia app if you are connected to Apple Health Kit/Google Fit. Make sure you can see and complete your goals by completing this step during set up!

Why don’t I see goals in my app?
You will only be able to see the goals you and your Inspirator set together during your coaching sessions. Still don’t see your goals? Get in touch with our Client Care team.

Why don’t I see steps displayed in the app?
Only if you have a daily step goal will your step count be shown. Your step count can be viewed in your Achieve on the Go account on the goal page.

How do I manually enter my weight on the mobile app?
If you are traveling or experiencing temporary scale issues, you can follow these instructions to enter your weight manually in the mobile app.
1. Tap on the “Weight” tab in your main app navigation.
2. Tap on the “LIST” icon in the top right corner of the weight graph page. This will take you to a list view of all the weight records.
3. Tap on the “+” icon in the top right corner and follow instructions

How do I remove a weight entry?
You may remove an incorrect weight that you manually added using the Newtopia Achieve on the Go mobile app. If a weight has been received through a wireless scale and you would like to have it removed from your account please communicate that to your Inspirator and they will make the changes accordingly.

Can’t find the answer to your question?
Contact Client Care Monday-Friday 8am -10pm EST
1-888-639-8181 ext 601 | clientcare@newtopia.com