Security – Internet Connection

What does it mean if I receive a “Your connection is not private” message when using the app?

Newtopia servers use encryption to protect your personal information. If your mobile connection is not private while using the Achieve on the Go app to connect to Newtopia servers, the app will receive unusual or incorrect credentials. Some examples of unusual or incorrect credentials may include: 

•  A wi-fi sign in screen has interrupted the connection 
•  The registered certificate credentials have expired  
•  An attacker is pretending to be Newtopia 

In order to protect your information, Achieve on the Go stops the connection before any data is exchanged, ensuring that your information remains secure. 

Network errors and attacks are usually temporary, so you should be able to access your profile when you try again later. 

If you continue to have difficulty accessing your profile on Achieve on the Go or have any other questions, please contact the Newtopia Tech Support team. 

Can’t find the answer to your question?
Contact Client Care Monday-Friday 8am -10pm EST
1-888-639-8181 ext 601 | clientcare@newtopia.com